JOB TITLE : Solution Consultant
DEPARTMENT : Project Sales
LOCATION: Dubai, U.A.E.
A. Purpose and Scope
Project sales of pumps, generators & other engineering equipment for Dubai & Northern Emirates thereby contribute to sales growth and profitability of the M.A.H.Y. Khoory Group of Companies as a whole.
B. Responsibilities and Duties
• To generate business opportunities through the selling of the product mainly within UAE & GCC
• Apply structured sales management process to maximize sales and increased market penetration to Building services, Infrastructures projects & Industries.
• Manage and develop growth of key products. Visiting sites & liaising regularly with end users/ clients, project site personnel, consultants, main contractors/ MEP contractors, government departments to generate inquiries, provide solutions & close the sales and achieve sales target.
• Interact with clients & establish good rapport, determine customer needs & provide a clear interpretation of their requirements from the enquiry onset, explain & relate benefits to product features, handling objectives and ensure good working relationship and closing the deal.
• Follow up sales enquiry, gather client’s feedback and provide further information as required.
• Create new enquiries and maintain an effective enquiry database with robust enquiry and order pipeline.
• Plan and prioritize personal sales activities and customer/prospect contact towards achieving agreed business aims, including costs and sales – especially managing personal time and productivity.
• Prepare quotations, technical submittals, proposals, specifications.
• Monitor and report on market and competitor activities and provide relevant reports and information.
• Obtaining approval from different consultants.
• Conduct customer satisfaction survey in order to analyse and measure company’s product quality and services for continuous improvement.
• To ensure that the services provided is of the highest quality and in line with company services standards.
• Liaising with service department.
• Generating leads for cross sales teams.
• Service has to be taken care as and when required.
Order processing
• To ensure that customers fulfills all criteria of the contract such as payment, signing of purchase orders agreements.
• To liaise with the credit control department to ensure all invoices are issued and payments are received on time.
• To liaise with sales co-ordinators, warehouse, pump assembly plant, control panel divisions for timely delivery.
Reporting
• Attend weekly team meeting with weekly activity reports.
General
• Recommend improvements to departmental policy and implement procedures and controls covering all areas of Project Sales function, so that all relevant procedural/ legislative requirements are fulfilled while delivering quality, cost effective service to customers.
• Ensure compliance to all relevant QHSE procedures and controls across Project Sales function to guarantee employee safety, health, legislative compliance, delivery of high quality products/service and a responsible environmental attitude.
• Any other duties and responsibilities as assigned from time to time.
C. Organisational Relationships
• Reports to: Principal Product Consultant
• Direct reports: None • Location: Dubai, U.A.E.
• Travel: Required
D. Job Specifications
1. Qualification, Knowledge, Experience
a) Academic Qualification & Professional Qualification
• Bachelor of Engineering in Mechanical.
b) Experience (minimum preferred)
• 2 to 3 years’ experience in the selling of pumps, spare parts of pumps/electromechanical equipment
2. Technical Requirement
• Must have good contacts with consultants and contractors.
• Must be able to estimate the project for water pumping requirements.
• Must have a valid UAE driving license.
• Knowledge of MS Office packages
3. Key Competencies
• Need to be a good team player.
• Active Listening & Oral Communication
• High level interdependent co-operation
• Interpersonal trust & empathy
• Building Positive Working Relationships